Frequently Asked Questions

Add products to your cart, go to checkout and enter your details. You don't need an account; guest checkout works fine. After you place the order, you'll see our bank details on screen and in your confirmation email.

Transfer the order total to the bank account shown for your currency and use your order number as the payment reference. Payment needs to arrive within 3 business days; otherwise, the order is cancelled automatically. Once we see your payment, we confirm it by email.

Paying from outside the US works the same way. International (SWIFT) transfers can take a few business days, and any bank or SWIFT fees are paid by the sender, so please make sure the full order amount arrives.

On the English version of this site, prices are shown in US dollars. Other language versions may show a different currency. You pay in the currency shown at checkout, and the order is stored in that currency.

Not on this site; we accept bank transfer only. To pay by card, use the "Buy from ROOT" button and check out on ROOT's official store. This is often the easier option if you live outside the US.

If you order here, you buy from us, pay by bank transfer, and we place the order with ROOT as the seller, on our own account, using your delivery address. If you click "Buy from ROOT", you go to ROOT's official store with our referral code, pay with ROOT's payment options, and your contract is with ROOT. The price is the same either way.

Because we don't add a markup. We compare our prices with ROOT's official store every week and update them.

Yes. We don't hold stock or repack anything. Every order is placed with ROOT and shipped by ROOT directly to you.

Orders ship from ROOT Wellness LLC in Franklin, Tennessee, or from one of ROOT's regional warehouses. We place your order with ROOT within 1–2 business days of receiving payment. Within the US, ROOT then delivers in 3–5 business days. For other countries, ROOT publishes only general regional estimates and doesn't confirm delivery times for every destination, so please write to us before ordering. Details are on our shipping page.

Any shipping cost is shown at checkout before you confirm your order. ROOT's published terms don't list rates for every order size or destination, so if you're unsure, write to us before ordering and we'll confirm. Our shipping page summarizes what ROOT publishes.

Possibly. Customs duties and import taxes are the recipient's responsibility. Please check your country's import rules before ordering, as some ingredients may be restricted in some countries.

We email you at every step: awaiting payment, payment received, ordered from ROOT, and shipped (with tracking when available). In some countries, tracking isn't available for the final part of the journey.

Yes. Following ROOT's policy, you can return products within 30 days of purchase for a refund of 100% of the product price, excluding shipping. Please contact us first so we can request a return authorization from ROOT. The book Cure the Causes can't be returned under ROOT's policy. You may also have a statutory right of withdrawal. See returns and right of withdrawal.

Root Prime is ROOT's own subscription program: selected products are shipped automatically every 30 days. It's managed on ROOT's store, not on this site. Read our Root Prime guide or see ROOT's official Root Prime page.

Through our contact page. Please include your order number if your question is about an order.