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Root Health Türkiye

Returns and Refunds

Because ROOT ships your order, returns are handled under ROOT's return policy, with us as your point of contact. Here's how it works. Your statutory right of withdrawal, where it applies, is explained separately on our right of withdrawal page and is not affected.

The basics

  • You can return products within 30 days of purchase (counted from the purchase date, not the delivery date).
  • You receive a refund of 100% of the product price you paid.
  • Shipping and handling costs are not refunded, and the cost of sending the return is yours.
  • ROOT's current terms don't state that retail customers must return products unopened. ROOT describes its policy as a no-questions-asked, money-back guarantee.

How to return a product

  1. Contact us first. Please don't send anything back without approval. Tell us your order number, which products you want to return and why.
  2. We request authorization from ROOT. ROOT requires a Return Merchandise Authorization (RMA) number for every return. We obtain it for you and send you the RMA number and the return address that ROOT provides.
  3. Send the return. Ship the products prepaid to the address provided (ROOT doesn't accept cash-on-delivery parcels). Include a copy of your invoice showing the RMA number. Please keep your shipping receipt and tracking number; tracking the return is your responsibility until ROOT receives it.
  4. Refund. Refunds are issued only after ROOT has received the returned products. Once the refund is approved, we send it by bank transfer to the account you tell us. In line with ROOT's policy, allow up to 10 business days for the refund to reach your account.

Lost, damaged, missing or wrong items

  • Parcel not delivered: please tell us within 30 days of purchase. After that, ROOT may refuse a refund or reshipment.
  • Missing items: please tell us within 10 days of receiving the parcel.
  • Damaged parcel: take photos or videos of the parcel and products before unpacking or throwing anything away. ROOT needs this proof to arrange a replacement and file a claim with the carrier. ROOT's current terms don't specify a deadline for reporting damage, so please contact us as soon as possible.
  • Wrong or extra items: contact us. ROOT says it provides a return label for orders to Switzerland, Germany, the US, Canada, Australia and the UK, or refunds the return shipping cost.

Products that can't be returned

  • The book Cure the Causes can't be returned in any form, physical or digital, under ROOT's policy. This doesn't affect any statutory right of withdrawal you have.

Cancelling an order

Before we've placed your order with ROOT, you can cancel it free of charge; just contact us. Once ROOT has issued tracking details, the order can no longer be stopped. If you then don't want the parcel, contact us. Please don't simply refuse delivery: ROOT may charge a restocking fee and return shipping for refused parcels. The amount of the restocking fee is not specified in ROOT's current terms.

Root Prime orders

Root Prime subscriptions are placed directly on ROOT's store, not through us. For those orders, ROOT allows the return of the first Root Prime order. Second and later Root Prime orders can only be returned in specific cases, with approval from ROOT's customer support.

Sources

Information based on ROOT's published terms as of October 2026.

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