Shipping Information
We don't ship parcels ourselves. Once your payment has arrived, we place your order with ROOT, and ROOT ships it directly to you. That's why our shipping conditions are ROOT's shipping conditions. Below is a summary of what ROOT publishes, plus the points ROOT's current terms don't cover.
Where orders ship from
Orders are shipped by ROOT (Root Wellness, LLC, Franklin, Tennessee, USA) from its fulfillment centers. According to ROOT's help center, orders to the US, Canada and Mexico are shipped domestically; most orders to EU countries are processed at a fulfillment center in Germany; orders to Singapore and Japan ship from a US fulfillment center and orders to the UAE usually from Germany; and ROOT uses warehouses in South Africa, Ghana and Australia for those regions.
Shipping method
ROOT offers one shipping method: standard shipping, with no option to upgrade to express delivery.
How long it takes
- Your bank transfer: domestic transfers often arrive within a business day; international (SWIFT) transfers can take several business days.
- Our processing: we place your order with ROOT within 1–2 business days of receiving payment.
- ROOT's delivery: see below.
ROOT notes that orders placed on a Friday, at the weekend or on a holiday may be processed a day or two later, because its logistics teams don't work on weekends or holidays. All times are estimates and don't include weekends, holidays or unforeseen delays.
United States
ROOT delivers within the US, including Hawaii, Alaska, Puerto Rico and the US and British Virgin Islands, in 3–5 business days. APO/FPO/DPO/PPO addresses can take 5–12 business days.
Other countries
Outside the US, ROOT publishes only general regional estimates. It doesn't confirm delivery times or shipping costs for individual destinations. Please write to us before ordering and we'll check the options for your address. For reference only, ROOT's help center lists these general estimates:
| Region (as published by ROOT) | ROOT's estimate |
|---|---|
| Canada, Mexico | 3–5 days (another ROOT article gives 3–7 days for Canada) |
| Europe, incl. the UK, Switzerland, Norway; South Africa; Kenya; Australia; New Zealand | 3–7 days |
| More distant islands and regions | 5–14 days |
Turkey: ROOT has a Turkish storefront, but Turkey isn't included in the country lists in ROOT's help center. Delivery time and cost to Turkey are not specified in ROOT's current terms. Please write to us before ordering.
Shipping costs
- ROOT advertises: "Free shipping on all orders over $250." (ROOT store, announcement bar.) ROOT doesn't state how this threshold applies in other currencies.
- The rate for US orders under $250 is not specified in ROOT's current terms. Please write to us before ordering.
- For Africa, ROOT's help center mentions rates starting at USD 19.95 (South Africa) and USD 24.95 (rest of the continent). Exact rates aren't published.
- For other destinations, rates are not specified in ROOT's current terms. Please write to us before ordering.
Where ROOT doesn't ship
- ROOT currently doesn't ship to South America.
- Shipments to Russia are suspended until further notice.
- ROOT only ships to the countries where it is registered (ROOT states that it is registered in 60 countries) and accepts no responsibility for products shipped to destinations without such registration. Using freight or postal forwarding services to reach other countries is prohibited under ROOT's policies, and ROOT may cancel such orders.
Customs, duties and import rules
Customs duties, import taxes and any fees charged on delivery are the recipient's responsibility. Customs rules differ by country. ROOT asks customers to check with their local customs office whether the products may be imported and whether any permits are needed. Some ingredients that are legal in the US are regulated differently elsewhere. ROOT states that it can't offer a refund if an order is seized by customs after being shipped to a country it doesn't permit.
Tracking
We email you the tracking details when ROOT ships your order. In some countries, the last part of the delivery is handled by the national postal service and no tracking link is available.
Address changes
Please check your address carefully at checkout. If you spot a mistake, contact us immediately: until we have placed your order with ROOT, we can correct it. After that, ROOT's policy is that the address can't be changed, because ROOT transfers orders to its shipper straight away. If ROOT can't change or cancel an order, it isn't responsible for arranging a refund for a parcel that the customer doesn't receive.
Sources
Information based on ROOT's published terms as of October 2026.
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