How to Order ROOT Products: Payment, Delivery, Customs

Ordering ROOT products through us is simple, but it works a little differently from a typical online shop. You pay by bank transfer, we place your order with ROOT, and ROOT ships it to you. This guide walks you through every step, so you know exactly what to expect, wherever you live.

Two ways to buy ROOT products

Every product page offers two options:

• Add to cart: you order from us and pay by bank transfer. We take care of placing the order with ROOT.
• Buy from ROOT: you go to ROOT's official store with our referral code, create an account there and pay with ROOT's payment methods, such as card. Your contract is then with ROOT.

The price is the same either way. We don't add a markup; our prices match ROOT's official prices and are updated every week. Which option is better depends on how you prefer to pay. If you'd rather use a card, or if you live in a country where international bank transfers are slow or expensive, buying directly from ROOT is often the easier route.

Step 1: Choose your products and check out

Browse the shop, add products to your cart and go to checkout. You don't need an account; guest checkout works fine. Enter your name, delivery address, email address and phone number carefully. We use exactly these details when we place your order with ROOT, and once the order is with ROOT, the address usually can't be changed.

Before you confirm, read the pre-contract information and the distance selling agreement and tick the box to accept them.

Step 2: Pay by bank transfer

After checkout, you'll see our bank details on screen and in your confirmation email. There are accounts for different currencies; on the English site, prices are in US dollars.

• Transfer the exact order total.
• Use your order number as the payment reference, so we can match your payment.
• Make sure the payment arrives within 3 business days. Unpaid orders are cancelled automatically after that, and we'll let you know by email.

Paying from abroad

International (SWIFT) transfers can take several business days, and banks may charge fees on both sides. Any bank or SWIFT fees are paid by the sender, and the full order amount needs to reach our account. If that's inconvenient, use "Buy from ROOT" and pay by card on ROOT's store instead.

Step 3: Follow your order status

We send you an email at every step, so you always know where your order stands:

1. Awaiting payment: your order is placed and we're waiting for your transfer.
2. Payment received: your money has arrived.
3. Ordered from ROOT: we've placed your order with ROOT, usually within 1–2 business days of receiving payment. You'll also get ROOT's order number.
4. Shipped: ROOT has sent your parcel. We pass on the tracking details as soon as they're available.

If an order isn't paid in time, its status changes to Cancelled. Already sent the money? Just reply to the cancellation email and we'll sort it out.

Step 4: Delivery from ROOT

We don't store or repack products. Your parcel ships directly from ROOT Wellness LLC in Franklin, Tennessee, or from one of ROOT's regional warehouses. ROOT uses a single standard shipping method, without an express option.

Delivery times

• United States: 3–5 business days after we place the order with ROOT. APO/FPO/DPO/PPO addresses can take 5–12 business days.
• Other countries: ROOT publishes only general regional estimates and doesn't confirm delivery times or shipping costs for every destination. Please write to us before ordering and we'll check.

Orders placed with ROOT on a Friday, weekend or holiday may take an extra day or two to be processed. Our shipping page has all the details, including the regions ROOT doesn't ship to.

Ordering to Turkey

ROOT has a Turkish storefront, but delivery times and costs to Turkey are not specified in ROOT's current terms. If you live in Turkey, please contact us before ordering and we'll confirm what's possible for your address.

Step 5: Customs and import taxes

If your parcel crosses a border, customs duties, import taxes or handling fees may apply. These are paid by the recipient and are not included in our prices. Rules differ from country to country, and some ingredients that are allowed in the US are regulated differently elsewhere. It's a good idea to check with your local customs office before ordering, especially for larger orders.

If something goes wrong

• Parcel hasn't arrived: tell us within 30 days of purchase.
• Items missing: tell us within 10 days of receiving the parcel.
• Parcel damaged: take photos or videos before unpacking and contact us right away.
• Want to return something: contact us first. Returns follow ROOT's 30-day policy, and we request the return authorization from ROOT for you. See our returns page.

Quick checklist

• Check your delivery address before you confirm.
• Outside the US? Write to us first about delivery time and cost.
• Pay within 3 business days, with your order number as the reference.
• Watch your inbox for status emails and tracking.
• Prefer paying by card? Use "Buy from ROOT".

Questions? Contact us; we're happy to help before and after you order.